If youre looking for a truck topper, this side-by-side compare their table will help you narrow down your options. Most orders will ship in 2-3 weeks. It didn't bother me that it took close to two months after I placed the order to get my topper. I was very excited to purchase one of there toppers. Ordered 6 weeks ago and still hasnt shipped, tried contacting them via email and phone several weeks ago and get no reply. Plus absolutely no communication from them when it shipped. Very nice looks great seems to be good quality. Someone should buy this company and run it properly as (it seems) they have a unique, quality product -- what a shame their service is so bad. I read the reviews that they dont respond. My only complaint is about the lack of customer service. Formal action starts next week if nothing changes. Its also dog friendly. I can throw in a half cord of firewood or load my Yamaha Grizzly 700 without having to remove it completely. Had one on my 2018 Chevy. ExtremeTerrain is proud to offer FREE SHIPPING on any order over $75! I drive it rough too and you hardly notice any noise coming from the topper. Softopper does not seem like a safe company to do business with. With all the issues the pandemic has caused, I'm happy to wait for a quality product.Now for the one negative thing I've noticed about my Softopper. I was billed for my purchase also. Don't have it yet, but I am getting a Softopper. I pull over and the rear retainer bar is slid out and hanging about 3 feet over my passenger side. ZERO STARS!!! (the caps aren't water tight) otherwise, there is no issue with the fit. I ordered my Softopper at the end of July and got it mid August. Emailed 5 times. Frame: Rust-free anodized aluminum with zinc-coated steel fasteners, Canopy: Waterproof, all-season 3-ply laminated sailcloth, Weight: 14-28 pounds (depending on model), Folded size: 13 x 3 x ~50-63 inches (depending on model), Confirm that your product number is correct, arrives as scheduled, and appears ready for installation. First of all let me say I love the way it looks and am glad I did it. If you call to place any order you can get right through but if you have an issue apparently "non-response" is the norm.I got 14 months use out of a $800 topper that is now totally worthless. Quality of the product seemed good, straight seams, nice tight fit. then the problems began.Had a couple snaps that hold the fabric to the base rails break after a couple months, easy enough to replace those.Got into a wind storm up in Wyoming, 40 mph cross wind is not unusual for that area of Wyoming. No significant change in gas mileage. The two stars is only because the material is quality, but customer service and product experience was asinine. As an alternative to using heavier fiberglass, softoppers alternative can be used. Will be installing shortly, need the weather to warm up a little more, expect it to be perfect. Would definitely buy again as it can be taken down in just a couple of minutes with one person. My topper arrived in less than a week. Worst shopping experience i've had in some time. Just before christmas in fact! Seeing the bedrails roll inward on the short bed like I have, these should come with three sets of clamps too. I did have an initial issue with some stitching but it was taken care of promptly. Service Trading Company, Inc. is not affiliated with the maker or seller of the Product(s) you have purchased and does not endorse said Product(s). Spent nearly $900 for a softopper 26 days ago that has not shipped yet. So, I just buy the replacement plastic clips right away since I have not heard back from previous customer service inquiries and don't want to bother wasting my time again waiting for a callback or pickup. Upon reinstallation of the drivers rear plastic clip that broke, I notice the screws I just received are completely different and much larger than the ones I received originally.

times today and it always went to voicemail.I bought a softopper because I believed that it would ship within 10 days and I would have it in time for my move. As for the top ive got to say, ive never been a canopy guy but i love the topper already! Yes, there were delays as I ordered this in mid June with an expected ship date of 8/6. Update: After posting this review I received 3 emails from the company within minutes of each other all with different excuses and different dates I should expect my topper. Just recently installed on my Tacoma 60 inch bed. The pic shows a square tube inside the square bedrail that connects them together. I have no idea if my topper will ever ship. Softopper material is a coated automotive convertible fabric that is completely waterproof. Very disappointed and would NOT recommend this company to anyone. I was met with so much aggression when all I did was say the date I bought it and before I even told her the item or my order number she was telling me how backorders work and that everything is custom made per order. I just finished a trip of over 1200 miles with no issues. The grey fabric goes well with the truck's white finish. Ordered the soft topper the morning of 8/18/21 sent us an email with a shipping tracking number and that it would arrive by the 21st. That same day I called I emailed them. !Wow what a horrible experience! Probably resolved by now. I think the soft topper is a great product.I recently needed to order a new soft topper for my new F250 because the bed is longer than my other truck and I of course went back to soft topper to get another great soft top.

Msg and data rates may apply. Upon installation, I was missing a few screws and cotter pins here and then which was no big deal since I could get them easily from a hardware store. The next couple can be done with a ratchet strap to pull it tighter. at this point I just want my money back. They then drip water until hours after the rain stops, which was a very unfortunate way to wake up in the middle of the night.Also, top notch customer service. I know the company has installation videos but I didn't need them. When I called the customer service representative told me that my topper wouldn't be delivered until sometime between March 4- 12 because they had gotten behind because COVID had run through their shop, understandable.

Since they have responded, Ive up thier star rating since they have a bomb proof product. View Terms & Privacy Policy. You'll never speak to human being. I will update this as soon as I know more. I will update IF I EVER receive my topper.UPDATE: Coming up on 12 weeks now. We review the trucks, so you dont have to! Yes, production took 6 weeks but I have a new body style truck and everything takes a little longer right now. I had this happen a few months ago and I advised the customer service rep that it would be really nice and fair to let customers know the product is backordered prior to finalizing their order. Mainly because I'll be running JCR Offroad's new bed rack that is designed to go over it. Ownership does not affect chances of winning, Enter your email to receive your coupon code and start upgrading your Gladiator, Jeep Gladiator Bed Covers & Tonneau Covers, 2020-2022 Jeep Gladiator Accessories & Parts, 2020-2022 Jeep Gladiator Bed Covers & Tonneau Covers. They dont answer the phone, they are very backed up, Im not sure why Im even trying. Charging cards for back orders is not a procedure 99% of retailers will do, they will charge the card once the item becomes a available to send out to the customer. Perhaps they are the best instructions I have ever received for a product. These are tough times and not everything can be pushed out as we all wished. This is not acceptable. Power says that scores between 91 and 100 are excellent; between 81 and 90 are good; between 70 and 80 are ordinary, and between 0 and 69 are poor. Called after 10 days. First, the topper allows me so much flexibility compared to either a hard sided canopy or a tonneau cover. We tell folks you can thank me later Love this cap! This is way more versatile. You do need to use the screws at the front of the truck or else the front will flap. Topper received as wrong color and some damage. I went ahead and placed an order. Thanks Softopper! After reading reviews I was hesitant to order since reading horror stories about availability and delivery times.I accepted that it may take a few months to get it to me. I can't wait for our road trip to test it out! In spite of the fact that they are made of fabric, these toppers can compete with steel doors that are mass-produced in factories. So while I love this product and the second individual I spoke to when getting my order status was lovely I cannot overlook the lack of communication on their part!Original review:Whatever you do don't call them to check on your order status, apparently I'm supposed to know that my item is on backorder even though nowhere on their site does it state that nor my email. Well a week later the bolts they send arent even long enough to go through the rails. Nevertheless, the installation can be done with basic hand tools.

A FedEx label was generated the same day as the order, but since then, no shipments, just crickets If its a back order issue, then just let the customer know, for Petes sake! All I need is a follow up and response to let me know what is going on. Just input the info and the site will let you know if what you are looking at will fit or is compatible with your specific JeepLove It!!! Remind you the pending charge is on my credit card for 10-14 days. Shipping did take longer than expected (covid has everything backed up) but customer service was great. Colorado made from the highest quality materials. I called 28 (!!!) Softopper w/ storage bag is $808 (w/o storage bag $759), Bestop is $825 no accessories (on the manufacturer websites). Stoppers are soft on the inside, but they are extremely resistant to heat, fog, dew, rain, UV light rays, dust, and other environmental factors because of their surface roughness. Purchased new with my 2010 F150. been waiting for a month and still havent gotten my softopper but they sure do charge your card right away. Well due to the Pandemic my order was backlogged. It will be helpful for the credit card charge back process, the FTC, and Colorado State Attorney General. Then, after they so willingly take your money, they send an email saying your order is shipped and to allow 2-3 weeks for it to be shipped. Details. Also your not suppose to go through car washes that use a touch wash system. As of today it still has not shipped. If you knew you were driving to your death, would you be in such a hurry? Now instead of Softopper holding my place in line and allowing me to pay after the pending charge is released from my account they wanted me to pay for another order. Now for the installUPDATE: Raised rating to 3-stars after Softtopper finally emailed me yesterday 14-days after placing my order to alert about the back order. High-resolution polyethylene, a highly durable material, is used to make these lenses. Customer service will tell you that they will return your call or email within 3-4 days. When I bought my Softopper, I was going Sturgis Bike week and was going to camp out of it, that was before my wife decided we were going to take our camper instead.Since I've had my Softopper, I've had numerous people given me compliments and ask questions about difficulty putting it together and tearing it down. They make a great product; however, their sales tactic by not informing the customer of the backorder status prior to payment is WRONG! The quality is fantastic and install took about 45 minutes. I was told in an email from Karli it would ship on 8-19, it is now 8-30 and the tracking has never even been updated with FedEx. I'm glad I bought this product. It would be better to be honest with shipping estimates than to lie to make sales. Some investments, such as truck toppers, can make or break a road trip. Really a zero. The topper went together smoothly and looks great on my Tacoma. easy to set up, took around 45 minutes. I was difficult to install and took a lot longer than 1-2 hours. I purchased the demo Softopper for my Scout II since the brand new ones for backordered for weeks. Really am happy with this purchase and the versatility of this top.

Bestek and the Home Installation option and its functionality are used under permission from Service Trading Company, Inc. All rights reserved. I am going to shoot you straight. Im sure we can all be sympathetic to supply chain issues, back orders, etc. set up without it but used a self-tapping screw to secure. Several years ago, I had a Honda Ridgeline and purchased a soft topper. The only draw backs I see is that if you don't want anything potentially stolen from the back you will need to have a lock box. I have called and emailed multiple times, and have not heard anything back. On page 5 of the included instructions, they show connecting the two halves of the bedrails together. The manual is quite detailed and can be done in under an hour by just one person. Ive sent two emails but no response then I called and you cant even talk to anyone. Greater than 5 weeks since order was placed and have not heard anything about an update. Learn About the Bestop Premium Accessories Group, How to turn a Supertop for Truck in to a Tonneau Cover - Top Talk, Jeep Adventure Academy Hollister and Moab - Top Talk, Event: Jeep Adventure Academy - Rubicon Trail. I can't be happier with how this performs and keeps my cargo covered and protected from the elements. The best advice is DO NOT do business with this company. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. For a better experience, please enable JavaScript in your browser before proceeding. Thank goodness it didn't side-swipe anything. Will remove for the summer and put back on in the fall. I purchased the Softopper for my '13 Nissan Frontier Pro-4x in January of '21. It's been on my truck less than 3 months and there is already a crack in the window. I was previously thinking I would buy a hard shell when I do buy a new truck but Ill be purchasing another softopper insteadAs far as customer service goes, I offer the following. 2018 Silverado. If youre looking for complete dryness LOOK ELSE WHERE!!!! Finally got my Softopper and got it installed this weekend. I travel from Atlanta to Augusta regularly and my mpg seems to be around 23/24 vs 18/19. Its been through all kinds of weather/elements and I cant think of a single complaint. I got my soft top installed in time for a trip over the mountain pass, it fits great, and looks awesome!Thanks again guys! Love the Softopper and the customer service was great. Features, Description, Reviews, Q&A, Specs & Installation. I live in Taiwan. Still not fully dry but itll work. 2018 Ram 2500 Power Wagon. Overall, very pleased! Just plan for long delays on orders. By entering your email, you agree to receive recurring automated marketing emails from ExtremeTerrain at the email provided. Just got done with a 1500 mile trip to Moab and slept in back of the truck several nights. The used one sold and I bought a new one. So I call them and it takes a week for them to call me back. So, if you are deciding to make a purchase, do so knowing you will know nothing, hear nothing, and will be left in the dark as to when and if your 100% paid for product will ever arrive. Well go over the pros and cons of each type of truck cap so you can make an informed decision. Several months of use out of it and plan to get several more! The installation instructions are the best I have ever seen, both printed and video. Purchase top for 2018 Toyota Tacoma easy install looks great after applying seam sealer supplied by soft topper per their instructions top leaks pretty bad if I can get this resolved I would definitely give them five stars. When it comes to Softopper, no additional drills or skills are required. It could be used for people or freight, depending on the circumstances. I have left both voicemails and emails over a week ago and you guessed it, no return call as of this review. I guess that was my bad. They dont answer or return phone calls or emails. It handles winds very well too. At TruckHunter, you can count on us. B The last couple require two strong adults and the ratchet strap all working together. however, I have Experienced the same with my purchase. Not sure if you have a JL or JK? It folds up, down, and snaps in AOK. Zero return on any of those.If you don't mind throwing $1000 on hold without any idea when you might get something, go for it. No answer. The fabric will warm up and be more pliable. Ordered product 5 weeks ago, credit card was charged immediately and received a fedex tracking number, order status indicates it shipped. Good or bad, communication is key, they just haven't figured that out. Also, it was excellent keeping things dry during rain storms.Well, here it is in 2021 and I am again buying another Honda Ridgeline. You cannot actually talk to anyone, you have to leave a message. I wasnt happy with how it fit, how it worked (pain to get in and out of the back window) and no security. Im overjoyed but it would be nice to know it was coming as a complete shipment. Bestop truck tops are made of a UV, stain, and mild dew-resistant 23-ounce diamond point fabric. As I drove down the highway I noticed my topper was being pushed down a little bit by the cross wind but seemed to be doing OK. Next thing I know the back fabric of the shell is flapping around wildly. All Rights Reserved I've orderd and payed for a soft topper over 12 business days and still no shipment or any replay.

Shocking that you just can't reach these people (and, judging from the many similar experiences, they don't care). We'll see if it ships then. No drilling or modifications are required. Im very disappointed in there customer support! Sign off only when you are completely satisfied with your purchase. Should have listen to all the other reviews about customer service Love my top. We got the pieces, put them on and the topper is perfect. Love it!!! Original review: It appears the only way to get a response from company about your order is complaining here, so I will add to the bad reviews. Cant even get a hold of anyone to get a refund. It went on nice and easy and it looks amazing! I ordered 27th Apr and deliveredon 27th May. Easy install and looks great on my truck. If you live in the desert or in any dry, dusty, area, this is the color for you. Known for paying meticulous attention to the smallest of details, Best inspects everything from the interior as well as the outside of the vehicle. Work with it, play with it, sleep under it. But opting out of some of these cookies may affect your browsing experience. After acquiring Softopper, Bestop will be a one-stop store for all things Jeep and truck-related. Necessary cookies are absolutely essential for the website to function properly. I had an easy time setting it up and I loved it very much. Highly recommended and would definitely replace if it was damaged. i do not have all day to sit and wait for customer service to actually answer so after about a week of attempting contact, I decided to just buy the replacement on their website. @softopper, if you check your reviews more often than you check your email, please refund my money already.Thank you. I ordered a top again last week and got the exact same tracking number email only to find out it will not ship for up to five weeks. We have called (left messages only) and emailed numerous times with our order number and request with no response over the last two weeks. Such a solid product! Installing, removing, and changing side and rear windows is a cinch with this tool. I am leaving Atlanta soon, and I just want my order.

So far not impressed. They have moved, but I guess they would rather you go on a wild goose chase, rather than update Google maps. The quality seems very well and with the help of my 10 year old daughter had it done in 1 hour. These cookies will be stored in your browser only with your consent. They take your order, mark it as shipped then make it terribly difficult to get thru to them. Received it within a few days of my order. Looks fantastic it has held up great so far. Plan on putting this thing to much use. Hate to add to the on going story as it seems to be over and over. I finally receive my items and I am missing a set of the rear plastic clips!! I came from a full size so the cab feels small to me and I like to keep all my junk in the back when camping or traveling with the fam. I had one lady tell me shes never seen anything like it on a truck and it made me smile. Your trucks rear bed and the items inside are protected from the weather thanks to this softopper vs Bestop f150. Application. I cant rate the product. Theres also a proprietary design that makes the tarp system on your truck simple to install, remove, store or replace with no equipment. Best investment for my trucks in 25 years! Consent to receive text messages is not a condition of any purchase or service. If customer service is this bad on a purchase, how will it be with replacement parts, warrantys, etc. I can't say enough about the quality and performance of the product. I love the versatility it offers me, it looks amazing on my Tacoma (Cement with a black Softopper) and the installation was a breeze. Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. The materials are high quality. I chose white and it's not as white as it was when I got it, but the canvas is still in very good shape. @softopper, message me if you feel like cutting that attachment a deal.Should omit the 1stars complaining about shipping, thats bbb business. This category only includes cookies that ensures basic functionalities and security features of the website. Same price as a top quality tonneau but with much more versatility. Reply HELP to 94985 for help. Not only does it look great and the construction is top notch but its great to be able to throw things in the back and not have them flying around. I then reached out on two different occasions through their email portal that said they would respond within 48 hours. As an international order, shipping time is quite fair. Product quality A+ and customer service gets a F.Follow up: softtopper apologized and responded to my emails and notified me that the cover bag was out of stock and will ship in a few weeks. I was surprised when it was delivered 8/18/19- and I love it! The first few are easy. I love everything about this but the quality of the rear vinyl window is marginal at best and the warranty is a joke. | Your payment will go through and you will receive an immediate email reply telling you your payment has been made and to expect 2-3 weeks for the product to arrive. I returned it and bought an ARE cap. The total for buying the boot cover, which i was missing, and two pairs of tension slips plus the steep $30 shipping led to a cost over $100 for issues that should have been dealt with my customer service and not paid at my expense. We also use third-party cookies that help us analyze and understand how you use this website. (They also said they are aware of theirs flaws and working to correct them.) Finally, I did receive an email back to my inquiry on 3/16 and it said I would see the product mid April. I should have looked at the reviews before I purchased from them.

No problems at highway speed. We also use third-party cookies that help us analyze and understand how you use this website. Maybe if someone from softopper sees this review I'll actually get some sort of reply back, but I doubt it. STP folks! Once added the screws no more flapping. Louisville, CO 80027 EXTREMETERRAIN HAS NO AFFILIATION WITH CHRYSLER GROUP LLC., TOYOTA MOTOR CORPORATION, OR FORD MOTOR COMPANY. If I dont get a response I will try to call to cancel my order (26633) and get a refund or will look into legal action and will continue to put bad reviews daily until I get a response. Some small leaks at the seams fixed with the sealer but come on. Regardless, corporate communications need help: if you are going to order, then expect to pay now & receive the gear in the future, date tbd. I needed my Softopper in a pinch and when I called they were more than happy to help me out. At NO TIME during this ordeal have I received an email saying my order was being delayed, NOT ONCE! This company seems to be struggling. It looks great, too. They claimed 2-3 weeks. No significant change in gas mileage. My soft topper is awesome but their customer support is horrible. Everyday Utility I sent them one message asking the soonest I could receive the topper and was told 6 weeks. I get a crazy amount of compliments and even looks on the road. I can't even cancel the order and get my money back. Looking forward to winter where I can really test it, but for now I am super pleased with it. Called and left message and a month later I finally received a call back. Well made and Baja tough, love this top! Love the topper. The non-adhesive weather stripping protects your entire truck bed. I asked about a soft top for a Jeep Gladiator and half the time she couldn't even answer any of my questions. It really was easy to install and its easy to adjust to the various styles of use. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Been waiting two months for an update from them and I havent heard back at all.