Use resources to anticipate and control costs. Please follow the directions provided and fax a copy of this information to (877) 635-9549 or email leases@cmsenergy.com. For suggestions to find the best web browser for you Knowing where your account is located will help us serve you better. My landlord needs confirmation that I started service. Were happy to have you as our customer. Were sorry, were experiencing technical difficulties that are resulting in occasional payment errors. The letter may be faxed to 785-580-2210 or mailed to Evergy, PO Box 208, Wichita, KS 67201-0208. Service orders cannot be scheduled on weekends or holidays. Our website has now been customized for your account location. Information must be provided in writing on a doctor's letterhead. Read our letter(PDF) for more details about the material shortage and the steps we are taking. throught the charge on you bill. As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information: To request service online, youll need your Social Security Number, and a valid drivers license number or Michigan-issued photo ID. Payment Offices are closed to in person service at this time. Well make it happen. When will my final bill be available for the home I am moving out of? Whether youre moving in or moving on, dont spend time wondering if your energy service will keep up with you. I have a payment plan at my old address, will it automatically transfer to my new address? Do I have to pay a deposit when I apply for new service. If you are making direct payments from your bank to your Consumers Energy account and are now moving, please contact your bank to provide the updated account number and ensure payments are made for the new address. Thank you! We're currently experiencing system issues which may result in website slowness. Would you like to search for [searchTerm] throughout the website? For the best performance on this website and others, please upgrade Our website has now been customized for your account location.

To ensure billing accuracy, your final bill could take up to 40 days to be processed. Like energy providers and other industries nationwide, we're encountering supply chain constraints driven by a shortage of raw materials, high demand, and global labor issues. This Premise is enrolled in the Pay As You Save (PAYS) Program, where energy efficient upgrades Keeping your information safe is important to us, which is why we follow the standards outlined by the Fair and Accurate Credit Transactions Act (FACTA), OUR COMMITMENT TO THE FAIR AND ACCURATE CREDIT TRANSACTIONS ACT, Change the Date or Time of Your Scheduled Service. You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. Our website has now been customized for your account location. If you're needing your service turned back on after a disconnection due to payment lapse, your power will be reconnected the next business day after payment is received.

Our website has now been customized for your account location. Knowing where your account is located will help us serve you better. When youre signing up to Start Service, make sure you include your email when asked. Our website has now been customized to show Residential content. If you're starting or transfering service, you have the ability to choose the weekday you'd like your service to be turned on. Need a meter, electric or natural gas line, or temporary service for new construction? Knowing where your account is located will help us serve you better. View your online account, bill, preferences and more, Monitor and take control of your energy usage with ease online, Find detailed billing, payment or financial options, View rate options and general regulation or tariff information, Our online form is the quickest way to get information to our crews, View the outage map, updates or a map walk-through, Know to stay safe in severe weather and see how we prepare, Get discounts when you make energy-efficient updates, Find simple, effortless ways you can save energy, Utilize energy efficiency and protection programs to save, There are more options than ever to support clean energy, Get detailed information you need to make smart energy choices, Learn more about how we support the environment and clean energy. Also, if you are set-up online with autopay, please login and go to Payment Methods to update your payment preferences for your new address. We found these similar addresses in our system. Thank you! Thank you! View your online account, bill, preferences and more, Monitor and take control of your energy usage with ease online, Find detailed billing, payment or financial options, View rate options and general regulation or tariff information, Our online form is the quickest way to get information to our crews, View the outage map, updates or a map walk-through, Know to stay safe in severe weather and see how we prepare, Get discounts when you make energy-efficient updates, Find simple, effortless ways you can save energy, Utilize energy efficiency and protection programs to save, There are more options than ever to support clean energy, Get detailed information you need to make smart energy choices, Learn more about how we support the environment and clean energy. Note: We assign a 30 day limit due to the likelihood of closing/moving date changes outside of that window. and suggest alternative emergency energy supply equipment. In this case you will transfer your service. I currently use automatic payments. Thank you! click here. Thank you! You are a new customer moving into our service territory within 30 days. Our website has now been customized to show Residential content. Based on our current supply chain situation, please prepare for project delays. View your online account, bill, preferences and more, Monitor and take control of your energy usage with ease online, Find detailed billing, payment or financial options, View rate options and general regulation or tariff information, Our online form is the quickest way to get information to our crews, View the outage map, updates or a map walk-through, Know to stay safe in severe weather and see how we prepare, Get discounts when you make energy-efficient updates, Find simple, effortless ways you can save energy, Utilize energy efficiency and protection programs to save, There are more options than ever to support clean energy, Get detailed information you need to make smart energy choices, Learn more about how we support the environment and clean energy. Thank you! bill savings is significantly greater that the annual on-bill charge. You may have some overlap where both addresses have power/gas on. For example: You are moving from 123 Elm Street and into 345 Main Street and know the dates of both moves (which are within 30 days). You are a current customer moving from one address to another in our territory, and the date of both moves is within the next 30 days. Appliance Service Plan does not affect your regulated utility service. Do I also have to provide my ID and lease information? Should You Start, Transfer or Stop Service? Thank you! Our website has now been customized for your account location. Knowing where your account is located will help us serve you better. Caps Lock is on. Great news! Our website has now been customized to show Residential content. The previous person will be sent a final bill and service will be removed from their name. Thank you! Our website has now been customized to show Residential content. Decisions you make about your electrical service can affect your budget. Social Security Number and valid drivers license number, Social Security Number and valid Michigan-issued photo ID, U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card), Birth certificate and another form of above identification. As another option, you can also use the drop box at Consumers Energy Payment Offices. When you complete your request to Start Service you will receive a confirmation email you can share with your landlord. Were taking several steps to keep service reliable: If you are planning a construction project, please contact us early on. I received a confirmation number for my move. This may cause you to enter password incorrectly.

If you are in a situation where you need to put the service in your name, please select Start Service and complete the request to put services into your name.

Our website has now been customized to show Residential content. You are moving out of your home within the next 30 days and do not need to set up new service with us. Lets get moving! Thank you! How do I continue them at my new address? In this case you need to do a new Start Service and it will be placed in your name, with the final bill under the roommates name sent to the account address. Click here for our Welcome Guide with important information about ways you can pay your bill, available programs and services, and your rights as a customer. Thank you! The upgrades are financed by PAYS program and repaid The Life Support program is not designed to avoid disconnection for non-payment of a bill or for unplanned power outages. View your online account, bill, preferences and more, Monitor and take control of your energy usage with ease online, Find detailed billing, payment or financial options, View rate options and general regulation or tariff information, Our online form is the quickest way to get information to our crews, View the outage map, updates or a map walk-through, Know to stay safe in severe weather and see how we prepare, Get discounts when you make energy-efficient updates, Find simple, effortless ways you can save energy, Utilize energy efficiency and protection programs to save, There are more options than ever to support clean energy, Get detailed information you need to make smart energy choices, Learn more about how we support the environment and clean energy. With PAYS, the upgrades were selected so that you estimated annual Your current payment plans will not transfer automatically to your new address. Please try again later. Additional Service Request Options Our website has now been customized for your account location. Yes. have been made to this property to lower you bills. your browser. Why cant I transfer service out of someone elses name and into mine? Our website has now been customized to show Residential content. How can I show that to them? But you can transfer them with a phone call. Save time by calling our Move-In Specialists directly at (888) 450-9143 (Monday & Friday 7 AM to 6 PM and Saturday 8 AM to 2 PM). Thank you! Need to permanently stop service or put it on hold? If a member of your household depends on approved special medical equipment that requires electricity, by participating in our Life Support program, we can alert them to planned outages, provide special instructions for coping with unplanned outages (storms, equipment failure, etc.) Click the blue link below to explore the process and the pitfalls you can avoid. No. Follow the same approach in the unfortunate circumstance of a spouse or partner passing away. We're sorry for any inconvenience and ask that you try again later today. If you were asked to provide your lease or identification information, we need it to ensure the safety of your identity, accurately place the account in your name and ensure your service remains on. Discover how you can save energy in your new home, and cut down on hidden costs, (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.), Your roommate is moving out within 30 days and you need to put service in your name, You are purchasing a second home within 30 days. We need to ensure that all identification and banking information is kept safe, therefore we are unable to transfer service between names. For example: Your roommate is moving out and you need to put service in your name. OR your roommate is moving out within 30 days and you need to put service in your name. Thank you! Availability of electric equipment and common line construction materials is limited. We cannot find [searchTerm] in our Help Center. We are prioritizing reliability work and external customer needs. There you will be asked for one of the following: *Appliance Service Plan is not regulated by the Michigan Public Service Commission. View your online account, bill, preferences and more, Monitor and take control of your energy usage with ease online, Find detailed billing, payment or financial options, View rate options and general regulation or tariff information, Our online form is the quickest way to get information to our crews, View the outage map, updates or a map walk-through, Know to stay safe in severe weather and see how we prepare, Get discounts when you make energy-efficient updates, Find simple, effortless ways you can save energy, Utilize energy efficiency and protection programs to save, There are more options than ever to support clean energy, Get detailed information you need to make smart energy choices, Learn more about how we support the environment and clean energy. To participate in the Life Support program, please include the following information. It will be sent to the address you specified during your new move in, or you can pay online. Do you or a permanent member of your household use life-sustaining medical equipment that requires continuous electric service? Knowing where your account is located will help us serve you better. Were identifying alternative suppliers and placing orders with more lead time. When you are transferring your services from one address to another. In addition, you can also learn about our, transmission facility connection requirements.