* For Samsung Supplies information go to: * For S.T.A.R. Incredibly frustrating. in. Hi, I have a samsung K series tv - bought in 2017 and a Samsung hw-j355 bought at the same time. in. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Please contact us via Live Chat for a faster response. Thanks for the reply. See our privacy policy here. Soundbar isn't automatically connecting to TV over WIFI connection, Soundbar HW-Q60T/ZF is no longer detected by Samsung NU8000 TV over HDMI ARC. Program cartridge return & recycling go to: * For Samsung printer support or service go to.

Free standard shipping, exclusive offers and financing options. Its possible but I dont think either the tv or soundbar has had a recent update. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. in. Slightly different models. Your home theater system has built in overheating protection. in, I'm not sure whether this is too late for an answer. in.

The best way to connect your soundbar to your TV (when other devices are not part of your setup) is using an optical cable. 09:22 AM To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your , our Samsung representative, wants to know about you so they can assist you better. Want to get hands-on with latest Galaxy device? Sadly I have still not found any solution. 06:26 PM Once Universal Remote is setup and everything is SWITCHED ON, do the steps below: - Check whether ANYNET is OFF on the soundbar (the button is on the bottom right next to WOOFER button on the soundbar remote). Started happening a few weeks ago.

Mine is exactly the same. This feature turns your soundbar on when your A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Hi, no its via Bluetooth. Thats what I would guess. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet. I have the same exact issue. Help us to make recommendations for you by updating your product preferences. The optical audio output on the TV is capable of outputting 5.1 audio but only when the TV is decoding the audio signal. in, 29-12-2018 Message and data rates may apply. Connecting your Soundbar or speaker to your TV wirelessly is a definite convenience. 03:36 PM If you are not hearing any sound from your Home Theater System, it can ruin movie night. Why would it have stopped working?? - Switch off everything using appropriate remotes. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. , our Samsung representative will be in touch with you. Please share your ZIP Code to find a nearby Best Buy location. I dont pair any other Bluetooth items with the sound bar or the tv. Easy sign-in, Samsung Pay, notifications, and more! 10:13 PM Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. 10:38 AM Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo, Samsung TV is not outputting 5.1 audio through the optical output. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Ive tried removing it from the tv and re-pairing it. 2. You can turn this feature off if you don't like it.

But mine is connected via optical cable. One of the reasons why is because then you can use Auto Power Link. Press the Bluetooth POWER on the remote while the Soundbar is turned on. Up until recently the sound connect has been working flawlessly but it has now stopped turning on the the sound bar. in. 10:11 PM This is how I had it set up before and it was working fine, but it has just stopped. 21-01-2019 Soundbar or wireless speakers have low max volume. selection. It suddenly started doing the same thing. HW-Q950A - Stop saying "Alexa" from turning on soundbar?

Please take our brief survey. Im kind of out of ideas! 06-11-2019 This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. As beautiful as the image on your screen is, sound still remains an important function, or you won't get the full experience of your favorite show or movie. - Switch on the TV using the universal remote. 30-12-2018

"ON/OFF-BLUETOOTH POWER" appears on the Soundbar's display. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Please help us improve by selecting a reason below. in. If it gets too hot, it will shut itself down to prevent itself from melting. Come meet a Samsung representative for your S10 purchase. Copyright 1995-2022 All Rights Reserved.

Is the sound bar connected to your TV via HDMI ARC? Email as a contact option was discontinued as of April 3rd, 2019. Im at a bit of a loss really! in, 03-01-2019 29-12-2018 Once on it connects and it responds to the tv remote with no problems. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. However, it does mean that your soundbar won't turn off while the TV is still on. Support is also available on your mobile device through the Samsung Members App. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. 05-01-2019

TV remote controls everything except powering in the sound bar. Mustve been an auto update as it was all of a sudden. Home theater system shuts down automatically or displays "Protection". 01:48 AM When the Bluetooth Power On function is on and the Soundbar is turned off, if a previously paired Bluetooth device tries to pair with the Soundbar, the Soundbar turns on automatically. But really hope this works for you all . Copyright 1995-2022 SAMSUNG All Rights Reserved. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? in. Then, once i have it all working i turn the tv off, the soundbar turns off and then five seconds later the soundbar turns back on. 1. 28-12-2018 Fast, easy checkout with Shop Samsung App. Ive tried a factory reset on the tv but it hasnt worked. Any suggestions would be welcome! 06-11-2019 in, 29-12-2018 Simply changing the Digital Output Audio Format to PCM can help. By ticking this box, I accept Samsung Service Updates, including : IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|sound-bars, Do Not Sell My Personal

Our guide will help you determine when 5.1 will be available and with what audio cables. But if you're concerned that the maximum volume isn't what you remember, don't fret. 01:46 AM It must be a software thing - surely?? 21-01-2019 12:13 PM 04:05 PM Information. 12:07 PM Perhaps a recent update caused the issue? There may also be a loose connection to correct. in, 21-01-2019 10:16 PM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TV turns on. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Sorry, there is insufficient stock for your cart.