Multimedia Connector for Skype for Business, Supported Operating Environment Reference, Genesys Intelligent Automation (formerly GAAP), Genesys Voice Platform Voice Application Reporter, Gplus Adapter for SAP Data Access Component, Pulse Advisors (formerly Performance Management Advisors), Solution Reporting (CCPulse+ and Contact Center Analyzer), T-Server Cisco Unified Communications Manager, T-Server for Nortel Communication Server 2000/2100, T-Server for Siemens HiPath 4000 CSTA III, How to Read the Tables in the Supported Operating Environment. endobj Welcome to the Billing Data Server 9.0 User's Guide. Aggregation of that data into daily and monthly summary files. This page was last edited on July 13, 2022, at 19:58. xuK@+Zh <> 156 0 obj

This page was last edited on July 13, 2022, at 20:07. This following enhancements improve usability of the region template: This following enhancements improve usability of the location template: BDS now checks to ensure that metrics are used only in appropriate modes, and logs error messages for both of the following scenarios: A user attempts to enable a metric that cannot be used in the current mode. There are no discontinued items for this product. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Billing Data Server page in the Genesys Supported Operating Environment Reference Guide.

endobj Check the table below to see which releases apply to you. (CBILL-5880), An input-output error (I/O) no longer occurs while writing the extracted files. 299 BDS interoperates with the following Genesys software applications to receive billing data: Depending on the metrics that you need, you must ensure that the corresponding data sources are available in your environment for BDS to generate meaningful reports. Multimedia Connector for Skype for Business, What's New in the Billing Data Server User's Guide, Genesys Customer Interaction Management Platform, Outbound Voice with CX Contact Interaction, Active Call Recording / Screen Recording / Quality Management, Daily extraction of historical reporting and configuration data needed for billing, Aggregation of data into daily and monthly datasets, Automated transmission of daily and monthly files back to Genesys for invoicing, Local storage of billing files as backup, or for other uses, Genesys Info Mart: for users and interactions, Genesys Voice Portal (GVP) Reporting Server (RS): for IVR and media port sessions, Configuration Management Environment: for voicemail boxes and user login configurations. (CBILL-5786), BDS no longer displays an error when connecting to the Postgres database, required for the Genesys CX Insights (GCXI) reports. 162 0 obj The following example shows the changes in the tenant object value: {"gvp_config_dbid":"105", "ivr_app_dbid":"135"}(CBILL-5067), In the Multicloud_PE mode, encryption is enabled by default. See Billing Data Server 9.0.000.13 Release Note to learn more about the new feature. The main functions of BDS are: Billing Data Server is part of 100.0.x, which includes component releases from 100.0.x. <> endobj endobj contain only the counts of products used.

What's New in Billing Data Server for 9.0, Multimedia Connector for Skype for Business, Genesys Care Support Guide for On-Premises, Supported Operating Environment Reference, Installing BDS on Kubernetes clusters using Helm, Genesys CX Insights 9.0 Projects Reference Guide, Initial configuration of BDS for on-premise deployments, Billing Data Server 9.0.000.18 Release Note, Billing Data Server 9.0.000.13 Release Note, Billing Data Server 9.0.000.07 Release Note, Billing Data Server 9.0.000.01 Release Note. (CBILL-5081). This page was last edited on April 14, 2022, at 11:57. (CBILL-5432), The Statistics.py script no longer gives an error when encryption is enabled. 6 0 obj Supported key types are: The second section requires the actual value of the public key. The operating systems available for use with each component release are listed in the table at a high level only. The region values from the BDS_REGION table are displayed in the Genesys CX Insights (GCXI) reports. Support for deploying all private edition services in a single namespace. For more information, see.

1 0 obj xuRIr1BzSP@C3M'aV95D6/FFW*.ZIZ4=x8%2NF44lErT*#8gD14xFK`* .RpgO1(=<6O&ENGX/sQbVnsbp sT[]QOWz*U'4=f-m]sW}GQS^=c>Peqc|~ Daily extraction of historical reporting and configuration data needed for billing. This page was last edited on July 13, 2022, at 19:54. endobj The configuration wizard now consistently displays the name of the section and subsection in the middle of the display, and each question is cleared before the next one appears. 164 0 obj The resulting value can be sent to Prometheus (for example, through Pushgateway) for further monitoring purposes. <> However, there are no changes to the existing metrics and their measurement criteria to track a certain activity. }].6(p>A`w-CrN9~;[ V.=8,p? stream 698 endobj Please contact your customer care representative if you have any questions. Procedure to create and share SFTP credentials, Multimedia Connector for Skype for Business, What's New in the Billing Data Server User's Guide, Genesys Customer Interaction Management Platform, Outbound Voice with CX Contact Interaction, Active Call Recording / Screen Recording / Quality Management. Logging of events peak calculation is enhanced by the addition of peak timestamp information. The file share must be persistent, and must be mounted inside the pod to. <> For information about the configuration wizard, see, BDS now logs an error when the Configuration Server returns an empty list of test agents. This document provides the following information about Billing Data Server (BDS): This document is intended for system administrators who manage BDS after it has been installed. Before you install the Billing Data Server (BDS), ensure that your environment meets the minimum System Requirements. (CBILL-5871), BDS now correctly updates the watermark dates in the watermark file located on the shared volume. stream 8.5.014.16 (8.5.015.15 for chatbot / voicebot metrics). (CBILL-4788). Each SIP voicemail (voicemail_boxes) transformation. Releases are listed by version number rather than in date order. Database - BDS does not require any database but extracts the data from the GIM database, that is, Postgres. 686 stream endstream %

it H#/BbRa1yayHeNsc^>kiq0#^cP^uij3pB %PDF-1.5 <> All Genesys software is Copyright 2019-2021 Genesys Cloud Services, Inc. All rights reserved. <> (CBILL-5156), Performance improvements have been made in the transformation process of GVP ASR/TTS metrics. (CBILL-5292), A runtime error no longer occurs in BDS when there is no data for one of the GVP regions in the gvp_cdrs_db_asr_tts dataset. 2 0 obj (CBILL-5081), Datasets are removed from the configuration file, and are now read directly from the template files. (CBILL-5155), During the Transform stage, BDS now applies a dedicated process for each metric instead of applying a single process for all metrics in order to improve the performance.

!45HPQH5/';o r0C}YDw);pI6Oe?.Y]3-ZhQTv/D=}]Jp The PII data such as phone number, agents name, agents email ID, and so on are masked. (CBILL-5156), Performance improvements have been made in the transformation process of GVP ASR/TTS metrics. For detailed instructions, refer to, BDS now supports installing software in an arbitrary directory instead of the default (, The rounding algorithm in Billing Data Server (BDS) is improved to group the events by, BDS now supports Elasticsearch v7.0 for Genesys Interaction Recording (GIR) metrics.

Multimedia Connector for Skype for Business, The documentation related to this software is available from the. ;XoCS endstream 'vzY78ZIq>}r3Uxp_%gFPIu?%.)8!^K*Mw-;~%] Uv6ql@K4:%F%;nOJ4ODp'Q\[9}uQUEQ"b>H (CBILL-4940), During startup, if BDS finds any placeholder values in the configuration files, it automatically uses values from environment variables instead. You no longer have to set gvars.is_fedramp=True to enable encryption. BDS now produces both concurrent and enabled reports on a daily basis, where the number of enabled seats is calculated as a running total since the first day of the month. Previously, a future date was set by default in the date field in TerminatedTS. To resolve this issue, a new option -decrypt has been added to the Statistics.py script to decrypt the encrypted transform files. endobj The Dispatcher.py utility now returns exit codes when extraction, transformation, and load (ETL) processes complete, indicating whether the ETL was successful, and if it failed, where the error occurred. 2 0 obj If you are using Kubernetes version 1.20 or earlier, either upgrade to 1.21 or change the Kubernetes batch API group version parameter (apiVersion) to v1beta1 in bds-cronjob/run-bds.yml file. The local folder that contains the BDS installation files should allow users with, If you are installing BDS in the default installation directory (, Save the installation package into the default.

endobj 11 0 obj

BDS queries data primarily from Genesys Info Mart, GVP Reporting Server, and the Framework Configuration Management Environment, and can transmit the data to the SFTP server. 9 0 obj The Genesys Multicloud CX Private Edition release of BDS is has different functionality / features than previous on-premises releases of the software. 161 0 obj During BDS deployment, several directories on the deployment host are automatically created on the volume that is mounted into the container, as follows: The BDS installation script (deploy_prem_install.sh) helps you to easily install BDS on the premise host. endobj

Service discovery, service mesh, and key/value store. xVy~}F0N13`&p"I9:tZ"-"}]{~~x/ c HfE4sowa-n_?B. 16 0 obj (CBILL-4628)More info: Billing Data Service Private Edition Guide, {"label": "Search the docs" , "from": "multicloud" , "product":"ReleaseNotes" }, Recording Cloud Backup Service Release Notes, Billing Data Service Private Edition Guide, Helm charts and containers for Billing Data Service, https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/BillingDataService. xuRIr1BzSP@C3M'aV95D6/FFW*.ZIZ4=x8%2NF44lErT*#8gD14xFK`* .RpgO1(=<6O&ENGX/sQbVnsbp sT[]QOWz*U'4=f-m]sW}GQS^=c>Peqc|~

Previously, an error similar to the following appeared while running the metric. endstream BDS now supports Red Hat Enterprise Linux 8. Find out what to do before deploying Billing Data Service (BDS). BDS does not track pricing or other contract-based data. Data in the file share must be backed up with a retention period of 90 days, and data protection. 299 BDS now unifies the native python logging approach. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide. <> Click on any of the following to see the documentation for that version: {"label": "Search the docs" , "from": "multicloud" , "product":"BDS" }, Billing Data Service Private Edition Guide, Enabled / concurrent seats detailed report.

The information and files necessary to start BDS in between launches is stored on PVC. No IPV6 information for common interfaces at this time. xU0+|^V=!-d$lg1lKnu_|07p~ku {_3kRM)&}j "\_r le7d3Ma_9J{\OgeUNxbl>*z$=,KO;c OHMLN6We Ig= @qazBIL S;dzcrckE9Pkck;{#(IS\JH*3Z*aGMAlHASs__' _UlXE.k0gJ%~`)L\1'MQ2FIBNYR7BVfp+sP b7BUa+ ,j^j9r"4r'GG5N skI Jk"Go:vm Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. The command line interface tools to log in and work with the Kubernetes clusters. BDS release 100.0.004.0018 is tested with CentOS Linux 7.4+ and Red Hat Enterprise Linux (RHEL) 8, but can be expected to interwork with any Linux distribution that supports Docker and has bash available. (CBILL-4143), The Billing Data Server (BDS) Control utility (, The Statistic utility (brs/bds_statistic/statistic.py) now works with encrypted extract or transform files. The first section requires the public key type. <> endobj

BDS interoperates with the following releases of other products: (8.5.015.15 is required for chatbot / voicebot metrics). (CBILL-5586), BDS now masks Personally Identifiable Information (PII) stored in the extract, transform, and final BDS reports. ZDIAKM{8!s!',N0LdQ479RkRy-4b>6 .'{0cQH-JN5{/f|&_2? (CBILL-5108). The following list describes specific third-party code and functionality for this product: LICENSE and LEGAL NOTICE information is available in the Billing Data Server (BDS) distribution package. The public key provides extra authorization for the SFTP server. %PDF-1.5 Complete the following procedures to configure and install Billing Data Server (BDS): This document is intended for deployment engineers who install and configure BDS on the target host. stream Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering. Genesys Voice Platform Reporting Server (GVP RS) 9.0 or later.

Previously, transformation failed following some test-session scenarios. (CBILL-3635), A new metric, Genesys SIP Interaction, counts the number of agents with voice sessions registered on switches of type 72 (SIP Switch or SIP Cluster), and who handle interactions during the reporting period. Supports masking of Personally Identifiable Information (PII). (CBILL-5355), BDS no longer supports uploading the resulting files to S3 storage. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. endobj 166 The Genesys Finance team sends information about a new tenant to the Genesys IT team. No configuration changes are required to enable this alternative deployment scenario. RESOURCE_TYPE_CODE is now used (instead of RESOURCE_TYPE) to filter AGENTS in the voice_session and mm_sessions datasets. BDS provides values for specific metrics and attributes to the Genesys CX Insights Reporting (GCXI) tool to generate the following reports in theGCXI > Billing Datafolder: An incorrect calculation, which was caused by a false expectation of the incoming media type values, is now resolved in the following metrics: chatbot_interactions, voicebot_minutes, and voicebot_interactions. The Genesys IT team creates a separate folder for the tenant on the Genesys SFTP server. BDS now stores a backup of the configuration file, in the path, The configuration wizard now validates watermarks to ensure they match the pattern. Execute the following commands to list the contents of the installation package: Execute the following command to untar the deployment script, saving it into the current folder: Execute the following command to start the script: Execute the following command to check the uploaded images: Execute the following command to list the installed files: Execute the following command to start the BDS application in configuration mode and log in as a. (CBILL-4986).

The figure How BDS works shows how BDS interacts with various components.

The agent_login dataset is expanded to include a new column. The Subscription mode billing is now removed.

xVy~}F0N13`&p"I9:tZ"-"}]{~~x/ c HfE4sowa-n_?B.

<> ORDER BY is removed from the voice_session, mm_sessions, and sm_fact datasets.

stream 8 0 obj This page describes product-specific aspects of Billing Data Server support for the European Union's General Data Protection Regulation (GDPR) in premise deployments. 11 0 obj

(CBILL-3134). BDS now supports Red Hat Enterprise Linux 8. The following reports are introduced to calculate GVP specific consumption in terms of milliseconds: Billing Data Server (BDS) now masks Personally Identifiable Information (PII) stored in the extract, transform, and final BDS reports. BDS now supports deployment without Oracle. Support is added to track data for Genesys Info Mart-based voicemail. (CBILL-5355), A new parameter MULTICLOUD_EXTRACT_IVR_FILTER is added to the gvars.py file, which when enabled extracts records based on ivr_usage_profiles. Relevant for the customer invoices generation. endobj xXn6}W[R,um:K[,$w(4mR9gs4 (f[" [F pe81gv 4(KJ2 M8 p'gvCpW`G c}Gv9O I bq#U,hG`Ys'J`$#8J`tB= pi)nU TT $ xJ The statistic.py script now correctly generates the Daily summary report. (CBILL-4986).

Settings for premise and subscription modes (including extraction, transformation, and local cache paths) are now stored in the 'global' section of the BDS configuration file. (CBILL-5207), BDS uses code checksum to protect the code from ineligible changes. BDS uses code checksum to protect the code from ineligible changes.

Beta Program support for Genesys Multicloud CX private edition deployments on GKE. Information about the customer's employees configured in the tenant's Genesys configuration environment.

endobj

For this reason, a recent release may be listed after earlier releases, if the version number is lower. (CBILL-5238), To improve performance, BDS now implements multithreading capability while extracting data from sources such as Genesys Voice Platform (GVP), GIM, and so on.

stream (CBILL-3793). (CBILL-5073), The folder multicloud_pe now contains templates with appropriate product_id values for Genesys Multicloud CX Private Edition. Required to exert Genesys legal rights. (CBILL-5737). Local storage of billing files as backup or other uses.