Managed Service for Microsoft Active Directory. I was simply locked out. If I hadnt been a journalist with such contacts, Im not sure what I would have done, but I had them and I used them hoping to resolve this quickly. Contact us today to get a quote. Discovery and analysis tools for moving to the cloud. Get AppSheet technical support, discover pricing and product offerings, and find helpful resources.

Tracing system collecting latency data from applications. Writers Note: Since writing this story, I have discovered a faster way to recover your account. applications. contact and hours of operations, Setup and Deployment Learn more about Learn how certified partners help deliver Google Cloud solutions to our customers. Read our latest product news and stories. Google-quality search and product recommendations for retailers. Automatic cloud resource optimization and increased security. Read what industry analysts say about us. Explore benefits of working with a partner. starting 9 AM ET Monday to 7 PM ET Intelligent case routing with improved response times. Upgrades to modernize your operational database infrastructure. Available all day, Custom and pre-trained models to detect emotion, text, and more. Fully managed, PostgreSQL-compatible database for demanding enterprise workloads.

IDE support to write, run, and debug Kubernetes applications. Content delivery network for serving web and video content. I answered it.

AI-driven solutions to build and scale games faster. Block storage for virtual machine instances running on Google Cloud. Cloud provider visibility through near real-time logs.

If youre not a Google Workspace admin, find answers to product issues, billing, The only thing I can suggest, and which I think I will do in the future, is to use a password manager and dont leave it to chance. Collaboration and productivity tools for enterprises. Get help with denied quota increase requests. a conversation about products and solutions There are two options that enable increased Solution to bridge existing care systems and apps on Google Cloud. Reduce cost, increase operational agility, and capture new market opportunities. starting 9 AM ET Monday to 7 PM ET Friday, 8 AM to 8 PM ET, Reasons we might retain some data for longer periods of time include: When you delete data in your Google account, we immediately start the process of removing it from the product and our systems. Platform for modernizing legacy apps and building new apps. When Google is a party to a financial transaction, including when Google processes your payment or when you make a payment to Google. As it turned out, it would not be quick at all. Guides and tools to simplify your database migration life cycle. Test variations of your sites and apps with advanced tools for enterprise marketers. What we collect, why we collect it, and how you can manage your information are described in our Privacy Policy. Metadata service for discovering, understanding, and managing data. Tools and partners for running Windows workloads. Get Apigee technical support, discover pricing and product offerings, and find helpful resources. Real-time insights from unstructured medical text.

We also take steps to anonymize certain data within set time periods. Get a complete understanding of your customers across devices and platforms. Compute instances for batch jobs and fault-tolerant workloads. Insights from ingesting, processing, and analyzing event streams. Tool to move workloads and existing applications to GKE. Reimagine your operations and unlock new opportunities. Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. Work with a designated Technical Account Manager (TAM) to help with operational Object storage thats secure, durable, and scalable. If so much of our lives depends on that single password, three factors of identification should surely be more than enough proof to get back in. This makes it extra easy and secure to log in to Spotify. Dedicated hardware for compliance, licensing, and management. We offer a range of services that allow you to correct or delete data stored in your Google Account. Solutions for modernizing your BI stack and creating rich data experiences. Cloud-native relational database with unlimited scale and 99.999% availability. Rapid Assessment & Migration Program (RAMP). Solutions for content production and distribution operations. If we do, we will update the story. resolution for business critical needs. Tools for easily optimizing performance, security, and cost. Support experience. tools to provide you with an improved Support experience. For example, to ensure that our services display properly on many different types of devices, we may retain browser width and height for up to 9 months. Speed up the pace of innovation without coding, using APIs, apps, and automation. Explore comprehensive documentation, quickstart guides, and code snippets for Google Cloud products and services. Fully managed database for MySQL, PostgreSQL, and SQL Server. Aggressive target response time to minimize business disruption. Object storage for storing and serving user-generated content. NoSQL database for storing and syncing data in real time. They dont have a reasonable system for navigating this kind of problem and they dont have a sensible appeals process. Service to prepare data for analysis and machine learning. Public Sector, Included I got an email from Google later in the day, which I shared with my PR contact: Here at Google, were constantly trying to provide you the best customer support experience.

Reach todays always-connected audiences wherever they are. Options for running SQL Server virtual machines on Google Cloud. I use different passwords all the time and I forgot which one I had used most recently for Google. Faster response times, with 24/7 access to priority Support. I have no idea to be honest and its kind of a weird security requirement because seriously, who is going to remember when they opened their Google account to the month if it was over a decade ago?

New customers get $300 in free credits to spend on Google Cloud. Interactive shell environment with a built-in command line. Content delivery network for delivering web and video. Assistance with the setup, configuration and technical support of third-party calendars, Cloud Start building on Google Cloud with $300 in free credits and 20+ always free products. Services and infrastructure for building web apps and websites. Partner with our experts on cloud projects. Get troubleshooting help for common issues or visit the Google Workspace Admin On December 13th I tried getting in touch with Google by Twitter, posting my case number and pleading for some help. Sign me up to receive news, product updates, event information and special offers about Google Cloud from Google. Quickly deploy your co-branded solutions on Google Cloud Platform with Marketplace. Designated technical advisors with architectural context of your Hey @Google my case # is [7-4240000018376] I havent been able get into my Google account for a couple of weeks in spite of following the forgot password protocol, responding to a confirmation on my phone, at my email and answering security questions. Five days later I still hadnt heard anything, so on December 12th I contacted my PR friend again, who at this point had to be getting pretty tired of being my go-between. Platform for creating functions that respond to cloud events. Solution for running build steps in a Docker container. I was ecstatic to have my digital life back, but Im still shocked at a) how easy it was to lose access and b) how little recourse there was to get it back. Speech recognition and transcription across 125 languages. Migrate and run your VMware workloads natively on Google Cloud. Whether your business is early in its journey or well on its way to digital transformation, Google Cloud can help you solve your toughest challenges. I had a case number, yet it was like it didnt exist. Director of Advancement, Center for Users, Google Workspace Private Git repository to store, manage, and track code. Analytics and collaboration tools for the retail value chain. If you lose access and you have nobody to talk to, you are out in the cold with little or no possibility of getting any kind of reasonable help, especially without special contacts like I had because of my job. You cant currently connect an existing account to Google. Cloud network options based on performance, availability, and cost. Get a complete view of all your digital media campaigns. Ron Miller (@ron_miller) December 13, 2017. Deploy ready-to-go solutions in a few clicks. I was told I was locked out and I would have to make a request to Google to get in. Data storage, AI, and analytics solutions for government agencies. support, Cloud Customer Care provides multiple offerings to fit your needs. Standard Support is included with a Google Workspace subscription. Solutions for each phase of the security and resilience life cycle. I was asked to answer a security question. Get support for an existing Google Workspace account. NAT service for giving private instances internet access. How Google uses credit card numbers for payments, Complying with legal or regulatory requirements. You can enter your Google email address and the new password instead. Simple set-up plus stringent compliance There was nothing in the email about any recourse. Google Workspace Partner, Google Business

Technical Account Advisor Service for Google Workspace. Explore solutions for web hosting, app development, AI, and analytics. Container environment security for each stage of the life cycle. Take action to optimize marketing performance with integrations across Googles advertising and publisher tools. Solution for analyzing petabytes of security telemetry. Package manager for build artifacts and dependencies. Open source render manager for visual effects and animation. Database services to migrate, manage, and modernize data. Talk to a Google Workspace sales specialist. remotely, Healthcare and Workflow orchestration service built on Apache Airflow. Google Cloud Partner Advantage. Also, connect storage, Video and voice Store API keys, passwords, certificates, and other sensitive data. Get fast, reliable opinions from real people. How to recover quickly if you get locked out of Google, Visit https://accounts.google.com/signin/recovery, Click on Try a different question at every step until they reach the question When did you create this Google Account?, Select approximate date when the account was created and click Next. Signing up with Google means you can log in with your Google account. File storage that is highly scalable and secure. controls deliver all the benefits of Premium Support wrapped with an additional layer Get a reliable measurement foundation with built-in automation, intuitive and flexible reporting, cross-platform attribution, and so much more. Workspace is available exclusively to Premium Support customers. For example, when Google processes a payment for you, or when you make a payment to Google, well retain this data for longer periods of time as required for tax or accounting purposes. It goes to show just how tenuous our hold on our digital lives really is. identify key metrics or projects requiring heightened support needs. On December 5th, I sent a note to a PR contact who I work with on Google-related news and I told him about my problem. For example, if Google receives a lawful subpoena. In-memory database for managed Redis and Memcached. Infrastructure and application health with rich metrics. Get fast, reliable market research from real people. Multi-channel support is available to Google Workspace administrators. How Google anonymizes data. Solutions.

Secure video meetings and modern collaboration for teams. Google Analytics allows us to look at our data across platforms web and app to understand the full journey of our users. New customers get $300 in free credits to use toward Google Cloud products and services. For example, you can: Well keep this data in your Google Account until you choose to remove it. That same day I opened a second GMail account so I could have access to services like an email account if need be, even if it didnt have any of my previous data in there. Data warehouse for business agility and insights. and management tools, The future of Google Customer Aware Support. Chat with billing specialists about your account, free trial, settings, invoices, and payments. I started the process entered my Techcrunch email and was simply asked to enter a new password and I was back in. Services for building and modernizing your data lake.

Check your inbox to confirm that you Ensure your business continuity needs are met. Build better SaaS products, scale efficiently, and grow your business. He did his thing and told me that the reset link was being sent to an alternative address of mine. Create a Spotify password to log in with your email address instead. Please ensure that regardless of whether the user knows the answer to the questions or not, they complete answering all the questions till the end.

or upgrade to Enhanced or Premium Support for faster response times and more Complete deletion of data from our servers is equally important for users peace of mind. Referral Program, Small Solution to modernize your governance, risk, and compliance function with automation. This process generally takes around 2 months from the time of deletion. Containers with data science frameworks, libraries, and tools. Processes and resources for implementing DevOps in your org. Use Analytics with other Google solutions to get a complete understanding of your marketing efforts and enhance performance. A single platform that integrates your advertising and analytics, so you can act on customer insights faster. Discover Google Cloud news, best practices, and how-to's for retailers, Hear real-life lessons and get sharable content from top retailers, How IKEA Retail increases ecommerce orders by 2% using Google Cloud, Learn how financial services organizations are taking advantage of Google Cloud, Organize critical information for data publishers and consumers with Datashare for financial services, See how LendingDoc AI automates data capture for home loans, Learn how you can reduce your environmental impact by using Google Cloud, Explore the latest and greatest developer news and community resources, See how Google is approaching return to office, Discover why leading businesses choose Google Cloud, Save money with our transparent approach to pricing, Discuss Intelligent data fabric for unifying data management across silos. Unified platform for IT admins to manage user devices and apps. They dont have customer service, yet Im paying for storage. We maintain systems designed to detect and remediate such issues. When you delete your Google Account, the information about how often you search for things is also removed. Monday to Friday. This often includes up to a month-long recovery period in case the data was removed unintentionally. maintains the benefits of Premium Support, with the added compliance advantage that Support Hub. On December 18th I contacted the poor beleaguered PR contact yet again and he wrote back. the simplified means for organizations like yours with high governance requirements, to This might involve repeated passes through the system to confirm all data has been deleted, or brief delays to allow for recovery from mistakes. Receive 15-min SLOs (service-level objectives) for P1 cases to accelerate issue Reference templates for Deployment Manager and Terraform. Compute, storage, and networking options to support any workload. Stay in the know and become an Innovator. Detect, investigate, and respond to online threats to help protect your business. Components to create Kubernetes-native cloud-based software.

If you think back to earlier times where, say you lost your bank book, your local banker probably knew who you were and could help you navigate the process of getting it replaced. environment to effectively resolve issues. Lengthy retention of this information is often required for purposes such as accounting, dispute resolution and compliance with tax, escheatment, anti-money laundering, and other financial regulations. Assured Support for Google I got to the end of the process expecting to be asked for a new password.