No More!! BBB Business Profiles generally cover a three-year reporting period. We have received your BBB review and are very sorry to learn about your eyewear. Be advised that changing your location will remove the contents from your cart. That being said, I have never dealt with their customer service, so I cannot comment. Turned out they were a pair of Costas. Great for low light when you still want polarized lenses. No hassle returns with extended 30 days return period. I recently had an outstanding experience. wcTopic.subscribe("DefiningAttributes_Resolved", function(catEntryId, productId) { You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. Headed to Ottertail for a weekcouple questions. The nose piece on both have broken down in only 2 years. Costa Del Mar. I just wanted to send them back to be fixed. Hello Dan, "ItemImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1193223_zm?$product1000$", If you used the MJ$ and your balance is less than deduction, then your refund is reduced by the difference. { I recently cracked a lens and attempted to get it replaced. I love them and wear a pair nearly all the time when outside or driving. A sunglass company whose product doesnt work well with sunscreen. I pointed out that 30 days were past while waiting for Costa Del Mar to fulfill a replacement order, then the agent disconnected the chat. Price and other details may vary based on product size and color. Needless to say I declined the offer because I actually find the green useful and do not want to switch to blue lenses (which are the only glass option available). Ive had two pair of Coastas. Use a social account for faster login or easy registration. Moosejaw reserves the right to remove any user from the program and zero out their MJ$ balance if Moosejaw determines that the user is abusing the program by buying for resale, attempting to game the program or any other reason at Moosejaw's sole discretion. Be the first to see the latest styles, events and madness. Please note if you do not accept or decline the offer, it will automatically expire after a few business days. Maui Jim may be one of the few thats still private. "ItemImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192660_zm?$product1000$", Got a pair of Maui Jims covered by my vision insurance (prescription) a few years ago and Ill never buy anything else in terms of quality prescription eyewear. Unfortunately we no longer carry the model/replacement parts of the frame you purchased, and your claim was not considered a manufacturing defect. Im wearing my Jose Costas with the Amber lens right now. in other products and your order ships FREE! "ItemThumbnailImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192660_zm?$thumb225$" That's like getting 10% back in Rewards! Customer Resolution Team Free Shipping If you leave the rewards program, any unused MJ$ will be voided upon completion of your request. Customer Resolution Team At my cost because I realize that I damage it. Customer Resolution Team One lens costs $127.00 on a $300 pair of glasses. We have received your BBB review, and are very sorry to learn of your experience. I guess great for pleasure but dont wear them very often because of the dark lenses. I do not understand how they cannot solve this problem with a better adhesive, its infuriating to pay $200+ for a pair and have issues a couple years down the road. I had to send the first pair back because all of the rubber in the frames detached from the frames. Otherwise, as the saying goes, 1 person tells 10 people of a bad experience and they tell 10 people, etc. Mention @sciconsports on Instagram for a chance to have your look featured. Sadly a couple a days ago while out shopping I misplaced my favorite Costa Saltbreak glasses so this might be an opportunity to show my appreciation with another purchase. I tried to buy new nose pieces but they dont offer them as an option. They replied and offered me a 7 day coupon code to purchase the same pair for $187.00. All I am requesting is that you give my son full credit towards another comparable pair of sunglasses and continue to generate revenue from he and his friends for years to come. , Being a sun glass whore I turned around to see what they were. Top notch glasses with top notch customer service! I expect better customer support from Costa Del Mar and for the company to stand behind its products. "COLOR_|_Black/Tortoise/Gray 580P":"4" All items we sell are eligible with the exception of gift cards or other items specifically noted. Small world lost my tuna alley readers few months back the grey nose piece and ear pieces were glued figured i left them on bumper or hood ?live south of prescott and travel to south saint paul gun club a lot not sure where you found them crazy if you found mine?Ihad just contacted costa but lost them before i sent pictures of damage.Not looking for anything just thought it was crazy when i read your post.If you still had the oid ones would be interested? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. "ItemImage467" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192660_zm?$product1000$", They called their rep and your company and were told you do not sell replacement nose pieces and my only option was to buy new frames. Love these but the nose pieces are garbage. Ive worn Costas on and off for over 20 years and have always loved them. Upon receiving the shipment, I noticed that the cleaning cloth was missing so contacted support via email on 10/24/2021. Have you found anything out about this? , After the process which also involved uploading pictures of the damaged area I almost immediately received notification that they would be covered under warranty which meant a new replacement. I sent in a claim and was told "Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are unavailable." Havent worn yet. Check out the link at the bottom of their warranty/repair page, they have a seperate portal/storefront for replacement parts: I blame the gnomes and so should you. "catentry_id" : "4678468", A couple of months ago I was on the highway close to home and spotted a pair of sun glasses laying in the middle of the road. The warranty alone was worth the purchase. For the best experience on our site, be sure to turn on Javascript in your browser. "COLOR_|_Black/Tortoise/Green 580P":"4" Is little Jims in Annandale going to reopen. Costa Del Mar, Hello Brooke, If you return an item, we deduct the MJ$ earned on that item from your balance. Get Up to 40% Off Summer Styles from Top Outdoor Brands. They basically said pound sand. By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. Placed my order on 10/18/2021. Sincerely, No hassles, easy process and quick turnaround. wcTopic.subscribe("QuickInfo_attributesChanged", function(catEntryAttributes) { Ive tried to order a replacement part on costadelmar.com but they dont have anything available. IDO This issue seems to be a problem as I have read other customers complain about cracked plastic frames. Part of the reasoning behind my original purchase, was because; I was led to believe that I could expect "that" level of customer service. They offered to let me purchase a new pair of expensive non-prescription glasses at a 30% discount. Hello David, When you spend big bucks on a product and simply falls apart I don't know what else to do. "catentry_id" : "4678455", Could you please reply back with the Service Request (Claim#) you received when you visited our warranty website? How is it that polycarbonate green lenses are still offered but glass is not? Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. Costa Del Mar Slack Tide Polarized Sunglasses, if(typeof(shoppingListJSPDP) == "undefined" || shoppingListJSPDP == null || !shoppingListJSPDP) { They have discontinued the glasses I have, and can no longer (suspect) replace a lens. They do fine and take tons of abuse. After I go through this pair it will be time to move on to another brand. I am now looking for an alternative manufacturer. Have a great weekend! The Harpoons I had for 17 years finally parted ways with me when someone broke into my car last month and stole them. I would suggest visiting our replacement parts website (with the link we previously provided) and searching for your model of glasses to view the nose pads we currently have for sale! These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. "langId": -1 Have a great week! The second pair has the exact same issue (not the same frames). BBB Business Profiles are subject to change at any time. 2 days later they responded by saying " Upon evaluation of your claim, we have determined that your Service Request is out of warranty."

}); I'm beyond frustrated with Costa Del Mar as first time customer. I am just trying to replace a broken arm on otherwise perfectly fine pair of sunglasses. Occasional use of replacement nose pieces for Scicon Sports sunglasses is an important part of routine maintenance for your glasses. "SIZE_|_One Size":"3" The oldest is about 15 years old and the newest is 4-5 years old. , While still wearable and comfortable, I thought Id check with Costa on Warranty. We want to make extra-sure you realize that you've added a special order item to your cart. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. At first they would leave black marks around my nose when wearing and finally they just completely fell off. "buyable" : "true", The 30% discount code should have been already sent to your email address, but if you need it sent again, please let us know! The warranty period is for two years and these glasses are not even 1.5 years old. By signing in, you agree to Scicon Sports, Skip to the beginning of the images gallery. Does anyone know of anything else that may work? This incredible customer service is why I didn't think twice about immediately ordering another pair of Costas.

On 11/24/2021, tried following up twice through support chat, first agent said that no extra cloths were available to be sent, then I asked about returning the order for full refund and was told that was not possible because 30 days have gone by. A place to talk about the fit of a certain model, reviews on specific items, and maybe even a marketplace. "buyable" : "true", All information collected and used to facilitate the Moosejaw Rewards program is directly related to the program's ability to provide value to the customer. { Bwake Replacement Nose Pieces Pads for Costa Del Mar South Point Sunglasses, 2 Pair Replacement Nosepieces Nose Pads for Costa Del Mar Fernandina Sunglass - Clear, Bwake Replacement Nose Pieces Pads for Costa Del Mar Ponce/Flagler/Wingman Sunglasses, 18 Pairs Eyeglasses Nose Silicone Pads Glasses Adhesive Anti-Slip Nosepads for Eyeglass Glasses Sunglasses (Transparent and Black, 1mm), FREE Shipping on orders over $25 shipped by Amazon, Eyeglass Nose Pads 11mm 4Pairs Nose Pieces Replacement Square Rectangle Push Slide Slip in Silicone Nosepads for Eye Glasses Eyeglasses Sunglasses for Costa Maui and More, 5 Pairs Push in Eyeglass Nose Pads,BEHLINE Snap in Glasses Nose Piece for Eye Glasses Sunglasses,Replacement for Costa Maui Frames,Soft Silicone Nose Bridge Pads,Anti-Slip Nose Guards(11mm,Square), Eye Lover 3 Pair of Replacement Square Premium Grade Soft Silicone - Rectangle Shaped Slide/Push-in Nose Pads by Ink Trendz. }, In stores, provide the email address attached to your account to learn your balance and apply to your purchase. For the price this shouldnt be happening. Apparently there is a patent and other major sunglass makers cant offer Trivex (at least yet). "displaySKUContextData" : "false", Sorry, this product is only available in select stores, Sorry, this product is not available for store pickup, Sorry, this product is not available for ship to store. This is terrible news. This is not an unusual task and should not cause a fracture of the frame unless the frame had defects from the manufacturing process. We will also send you a monthly email that details your balance and other account activity. "SIZE_|_One Size":"3" } Now I have to take out the lens and send them the frames and then put them back. You do not earn MJ$ for shipping or tax charges, only from the item value. "COLOR_|_Bahama Blue Fade/Blue 580G":"4" I know its a big chunk to dole out at about $250 a pair, but I always tell people I take way better care of them than i did the cheapo gas station shades I used to buy. However, you are more than welcome to submit a new claim and we can take a second look. Not free but cheaply. Read your reviews online and on the BBB and you can clearly see you have major manufacturing issues. Hello Brooke, Just got my second pair last month and my original pair are still in great shape. I sent my Costas in about 1.5 year ago with the failing nose piece and the intent to get new lenses. Best Regards, I took to the retailer which said I would have to file a warranty claim with Costa. "COLOR_|_Black/Blue 580G":"4" Made to fit OakleySi Ballistic M2 Frame by Galaxylense. }. Spend $12 in Moosejaw products OR at least $35 By clicking Submit, I agree to, By logging in, you agree to Scicon Sports, Sign up for emails to hear all the latest from Sciconsports, By creating an account, you agree to Scicon Sports, Soft silicone rubber double click nose pads with a hard base. Deal cannot be applied to prior purchases or with other promotions. , Once opted-in to the program, MJ$ will earn and accrue for redemption as described below until the MJ$ expire or the user leaves the program. , I don't like bad mouthing this company in public as I always took pride in supporting companies from my hometown of Daytona Beach. Costa Del Mar, The website clearly shows a protective case and cleaning cloth are included with purchase. "ESTIMATED_SHIP_DAYS_|_7":"2" Because I couldnt find one nose pad to glue back on and because costa does not offer replacements, I submitted a warranty claim only to find out that my green glass lenses/tortoise frames are no longer offered. "catentry_id" : "4678449", Dan. They dont stock Costasbut they can order them (frames and lenses) for you. Would highly recommend Costa to anyone. All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). Buyer beware I guess. We do apologize for any inconveniences caused by your warranty experience. I really wanted to buy some Costas. Tried chatting with a different agent who stated that a cleaning cloth was not supposed to be included with my order in the first place, disconnected before I could send a snapshot from the website showing the included items. Historical services was the best, not now. You probably would've looked amazing with it too. , }); I bought these about a year ago. That is an outright lie. Struss Optical. }, "COLOR_|_Ocearch Tiger Shark/Blue 580G":"4" Go try some on and see for yourself! No one in their claims department is interested in resolving this issue. These Nose Pad are made from superior silcone material.Which change your look with a new color of rubber kits that make your sunglasses feel brand new again. We can also see that your claim has been rejected, and closed. Our warranty does cover all of our eyewear, but is for manufacturer defects only. Your recently viewed items and featured recommendations, Select the department you want to search in, Shop The Official Costa Del Mar Store Today, Costa Del Mar Men's Rincon Rectangular Sunglasses, See more from Costa Del Mar in their Store. The warranty experience was the best I've ever had with any product I've ever had to have fixed or replaced. What would your grandmother say about that? , Enjoy special offers available only to our account holders. All customer service tells me is to check back in 15 days. "ItemThumbnailImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192583_zm?$thumb225$" After having for 1 month my lens popped out and broke. , { ]. "ItemThumbnailImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192716_zm?$thumb225$" We have received your BBB review, and are very sorry to hear this! Once we have this information we can investigate further! Why would I want to buy new expensive pair of glasses when all that is broken is a lens.

At this time if you would like the discounted price on a replacement, you would have to resubmit a new claim for the same eyewear, as we cannot change or edit expired claims. Please send us an email/chat with your son's information and claim number, and our team can provide more insight into why the previous claim was denied. This discount code will be sent to your email address, and will not expire until 12/31/22. ,

Might have to check with the place in Red Wing. Customer Reviews are not used in the calculation of BBB Rating. Thought I ordered glass lenses like other 2 pair. "ItemThumbnailImage" : "/wcsstore/ExtendedSitesCatalogAssetStore///s7d1.scene7.com/is/image/MoosejawMB/10429467x1192946_zm?$thumb225$" The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. Become a Scicon Sports Insider, receive exclusive offers and be the first to know about our latest products. Your experience is a bummer. Accidental damage and regular wear and tear like peeling is not considered a defect.