I was with them for more than 7 years. Anyway I complied but until now there is no resolution to the situation. I like that Carbonite is clear in warning you that they will only keep files you have deleted 30 days. bought carbonite to transfer old pc data and setting to new windows 11 pc. In the event of a hardware failure, previously installed programs must be manually reinstalled. 2020 Carbonite, Inc. All rights reserved. This was our experience and we tried to cancel and that was challenging/impossible to get reimbursed for future years we would not use. The most frustrating thing is the stranglehold it has on my files. Once you have File History configured, you can recover files by navigating to Settings, selecting Update and Security, then Backup and More options. This is obviously a mistake, as I am on automatic renewal. Says I need to renew, and to uninstall, buy again, then reinstall. remove non-restored files from Carbonite after 30 days.

If you know the name of the file you are OK, because you can do a search. I have a copy of Carbonite, a separate disc included with a Serif product I purchased. And if you want a cloud based back up, use ICloud--you know that will work with a MAC. During my last billing cycle they claim to have notified me that my credit card had expired, and as a result permanently terminated my account with my 33,000 files! Scroll to the device backup section. I am sorry to hear you had such a poor experience with Carbonite. If you've used Carbonite, you know that there's an icon to indicate when a backup is pending. How To Configure Static Ip In Endian Firewall? I asked why should the program try to start up Internet Explorer (which is installed, BTW). Their product does not restore correctly. You can select any files from your system that you want to add to your backup after deselected those files (removed from the backup). Luckily my old computer was still active, or else those items would have been completely lost. Tip for consumers:don't sign up for 3 years! Our new version is available to install from the Appstore! I responded that if they could not resolve the issue by email when they have all the time to study it, how much more difficult would it be with the phone or chat when everyone is obviously under time pressure. I had to repeat my email address 9 times because of that. They want to have a remote session where they will take control of my computer--I don't think so. Backing up to an external hard drive, or even a USB flash drive, is the most traditional of all backup methods. Carbonite has a consumer rating of 1.39 stars from 41 reviews indicating that most customers are generally dissatisfied with their purchases. Can Carbonite Backup To An External Hard Drive? To cut a long story short, every time the program started, a succession of four error popups in a row would appear, saying basically that "Internet. However, I couldn't install the new one because, according to the set-up dialogue: "The Activation Code you entered is already in use." So, if you happen to use an SSD for program files and a standard HD for data, guess what? It never worked again and I was told my 30 days was over so I could not get a refund. But, rest assured they would speak to him. When I asked them if they could resend their warning emails so I could see them with my own eyes, they said I'd have to take it up legally with their marketing department. I ask for a refund and was refused. The only option was to just continue to restore what I didn't want restored. Choose Move my subscription and start a new backup and click Continue to Download. Terrible platform with terrible customer service. If I decide to pause the backup so I can actually use my computer, I still need to CTRL + ALT + DEL to end the Carbonite task AND restart my computer before it'll let me save/move/do anything with any files that are pending backup. Yes I can email or text a file to someone (in the rare event that it even allows me to do that), but can't just view it like in the past. All reviews are published without moderation. I asked why the files showed as "pending" if they were never going to be backed up. Once you have signed into your account, click View Backup to open Carbonites Anytime Anywhere Access. My account also shows that I have been charged twice for two different levels of services on the same date, one service is for $164.00 for 2 years of Carbonite Safe Prime, and the other was for Carbonite Safe Plus for 1 year for $119.99, both processed on 05/25/2021 with the same card number. So, in a panic due to my new computer not being backed up I purchased an entire new subscription the next day. When you purchase they do not say you can spend 3 weeks restoring. You can access the Carbonite Backup Drive from within the File Explorer window. I'm cancelling my service that I've had for many years and switching to Backblaze. The Best Employee Benefits for Growing Companies, Explained. Question: How To Transfer Carbonite Files To New Computer. If you want to add another computer to your Safe account, choose it from the drop-down menu. They are very dishonest and send misleading emails to try to get you to accidentally buy a new subscription. Uninstall and re-install did not clear the errors. is this legitimate or is it a scam. When restoring, I actually tried to stop the process by hitting the stop button and it just sits there and doesn't know what to do. If asked, tap Allow permissions. This company is the WORST! I have 2 Mac's in the house. From the desired computer, click View files. Can you transfer a system image to another computer? You can set up your phone to automatically back up your files. Log in to your Carbonite Partner account at https://portal.carbonite.com. Quick Answer: How To Format A Laptop Windows 7 Lenovo, How To Force Uninstall Items On A Lenovo Laptop, Quick Answer: How To Force Restart Lenovo Yoga Laptop, How To Force Restart A Lenovo Flex 5 Laptop. After the installation completes, you will have the following options: Once you have all of the files you need, you can exit Recover Mode to resume backing up your files. A flashing notice comes up and can't be deleted because it does not stand still long enough. Your backup will be visible on this page (for example, you will be able to see the status of your backups). THEY WON'T PERIOD! He deleted the log and the machine came back to life. Your Mobile app was quick and easy to use. Apparently they told me I can get a refund only in the first 30 days in a yearly subscription and not being prorated for the last 6+ months left. I was with Mozy, what a rubbish product Carbonite Safe is in terms of a replacement. When an technical support agent can't help, they pass you off to another agent who mirrors what the prior agent says. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. In January, my house burned and I lost my computer as well as all the backups and hard copies of my documents. I don't want to suggest that you can't back up your files with Carbonite. Let me preface this by saying I have been a software developer for over 22 years and I know a thing or two about good software.When I first started using carbonite years ago, it was solid and had a lot of great options for the price. BUT, my receipts state I'm good for another 5 months.mHard to get help online.

Well I could not be more disappointed in the latest change at Carbonite. From the Computer options dropdown menu, select Move my Subscription. Now the other one refuses to back up. After the trail not work the way the trial did. Sign into your account at https://account.carbonite.com with the button below. It was a great and satisfying experience for me that I will never forget.Although in the end, I believe that it was my fault in that I had inadvertently broke the Word Documents up myself into two files some months before and didn't realize at the time what I had done. We keep your files encrypted on our servers, which are housed in data centers that are guarded 24 hours a day, seven days a week.. Tip for consumers:Avoid this trap. There is no way to directly email or call them. Would not recommend. Choose the Backup tab and then click the Install Now button. When Carbonite is updating the files it slows the computers down to a crawl. After the 6th back-and-forth email exchanges yet another tech told me that "We have reviewed your email and related history and believe that due to the complexity of your issue, we would be much more successful and quicker resolving this issue over the phone or by chatting with us." Files and Folders Commonly Excluded in Carbonite Safe Backup .113; .$$$; .BAK; .BDF; .BKF; .CHW; .FFL; .CUR; .EOT; .FFO; .FFX; .HLP; .HXS; .ICO; .IPF;. Back-up erased entirely from my system/, Works well for desktop, until you need it for server backups. Other times, a System Image simply wont work on a different PC. You can call us at 877-222-5488 (+1 617-587-1100 if calling from outside of the United States). Gain trust and grow your business with customer reviews. I got an e-mail asking to reset my password. Cant Connect Laptop To Brother Printer Avast Firewall? After spending over an hour on the phone with a customer service rep who took over my computer and determined that I should receive a credit of $148.00 and a refund of $284.00 I did receive my credit but never received my refund. Curiously, the FAQ page on the Carbonite sales page says the most basic account will back up "all the files on one PC" (see attachment). Overall, I advise to stay away from this company and look for alternatives. I understand that some of this was my fault since I was stupid enough to pay the invoice. They don't respond to my inquiries. The company sends out numerous misleading emails about your data being at risk of not being backed up, etc. On June 24,2021, Carbonite data backup failed without indicating on the desktop app that backup of data had terminated. They took my money for 7 years and I lost all my files. It will say "Your files are safely backed up" and "128 files waiting to back up" at the same time. Carbonite does not support backing up your external hard drive. I will make sure as many people as I cab reach will be safe the problem of doing business a their rate company. - the subscription had run out. I admit that Carbonite is the first back up site that I have used but I speak highly of my experience. Which is it? After several attempts and many conversations with carbonite, they had to admit that for 'some reason', my documents hadn't been backed up and couldn't be recovered. They bought Mozy, a reputable cloud backup service, then trashed the service; but charged more. You must need the hundred $ more then I do. After eliminating numerous possibilities of where those missing Word Documents might be, Benjamin elevated the matter by bringing CHRIS into the discussion. Secure and encrypted for your privacy. At the local Apple store, a staff member overviewed disk usage with a tool called DaisyDisk. I am a programmer, and I lost a lot of work just because Carbonite decided it wouldn't back it up. Step 2: Create Windows 10 system backup for another computer. I have no use for a service that I can't use for work files. You can have unlimited backup space with Carbonite Safe plans. If the backup is not progressing normally, you must restart your computer. The subscription was set to renew automatically but in 2018, Carbonite wanted to increase the yearly subscription by more than 50% with low upgrades without warning, Also you have to waste your time calling the Carbonite representative if you need to restore older files from a backup instead of doing it your self. some days nothing is backed up and some days the total to do goes up! Their customer assistance is the best I have experienced. Do Not use this service. Carbonite scans the files in your backup to make sure they are up to date and also deletes any deleted files. I googled it and apparently there are a lot of complaints about the speed, it can be months (!) My many thanks for the help I received from two of your Carbonite computer technicians: BENJAMIN AND CHRIS on Thursday, February 10th, 2013.For over one hour combined, both of these men helped me to recover hundreds of Word Documents that I feared that I had lost. It identifies when a file has changed and tries to back it up immediately, even (especially) when YOU ARE IN THE MIDDLE OF WORKING ON THAT FILE. Choose the option that best fits your scenario. He knew his way around a Mac better than anybody I've ever worked with. Failure to backup files. Easy, on-demand restore. But it feels like they do it on purpose. What kind of bugs? I've been trying to install it since Dec. 10 last year to replace an earlier subscription that has expired I was unable to transfer that product to my new computer). No matter where you search on their "service" links, it a circular in responsive system. If you are an administrator, please enter your username in the Dashboard. You can't choose the date of the backup to restore. How long does Carbonite take to restore files? The only reason I am not giving this review five stars is that I found that files and photos that were saved inside multiple folders (a folder inside another folder) were not restored. If you just select folders it can take as much as a year to get what you need because of the 10G backup limitation. Depending on the amount of data, as much as a month when your computer is unavailable to use. It is now August. Want to restore? You can expedite the restore with a hideously expensive service where they send you a disc. Just get an external drive and use Time Machine, it does the same thing. Unreal! They are only trained on carbonite's proprietary software. Step 3: Boot another computer from the WinPE USB bootable disk. We use cookies for analytics, personalization, and ads. Bring back the mobile app. Scroll down and select Restore files from current backup. Carbonite has max limit of how many files you can restore at one time and even when restoring within the limits it is an extremely slooooow process. please reach out to the support team here for assistance: https://www.carbonite.com/contact-us. I learned late in the computing game that backing-up files is an absolute must. Open File Explorer by pressing the Windows logo and E key on the keyboard at the same time. For me, this defeats the purpose of a "set it and forget it" backup. I worked with a tech support guy named Mike. But, it seemed like a waste of time after a while.) I will not renew my subscription and, I suspect, they will not last long without some major changes in their operation. How likely are you to self-serve in the future? Not any more. You can get the Carbonite setup file by going to the Download Now tab. Im sorry to hear you are having trouble with Carbonite. Apparently not only are they only available M-F hours to assist, when you do call, you're told no one can help because they are too busy and they hang up on you. Even if you have 200 Mbps internet connection, the speed between you and Carbonite servers can be as low as 1 Mbps (in my case, 1.3 Mbps). Hi I'm Cara, a Carbonite expert. For Windows 7 users, you need to prepare a CD or DVD. Solution: Sign in at https://account.carbonite.com or with the button below. Computer crashedI am more than a little disappointed that EVERYTHING on my computer was NOT backed up. How Do I Restore Carbonite Backup To A New Computer? Claim your listing for free to respond to reviews, update your profile and manage your listing. ***** Avoid this product and this company like the plague! 2022 Trustpilot, Inc. All rights reserved. Do yourself a favor and backup on your own. Find another service. The Windows 10 desktop app for managing your backups is super buggy. Please call us at your convenience. You can transfer files from one PC to another PC easily using cloud storage services like OneDrive or Dropbox. Good Luck! It was double downloading all my files. A shortcut to the restore report will appear on the Desktop after a restore completes or is stopped, but you can access the Carbonite Restore Reports folder within the Documents folder. I'm so sorry you've been having difficulty using Carbonite on your equipment! Companies can ask for reviews via automatic invitations. So the "back up continuously" setting is absolutely unusable. Application could not be found". Was transferred over to as a priority. I'm in shock that they were so unhelpful! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm deeply regretting subscription and have already purchased a competitors product - at least the new company gave me a 90% discount on their first year once I showed them I was leaving carbonite. What had happened was that Microsoft had just completed one of their many updates that they periodically want to make.First of all, I am an author and throughout the years I have written a number of books. Need to restore the whole backup? Free trial, no credit card required. I have spoken with Carbonite and they confirm that the option to view those types of files is no longer available. Import existing backup sets. To see your backup settings, tap Manage backup. Then try to get a refund. Overall pleased with the restoration process. Also, it doesn't backup files over certain size for lower-tier plans, but of course this is well hidden in the fine print (because of that I lost a childhood video recorded from an old VHS tape). Under File Explorer, you can access this PC. I asked for a refund, and am still waiting two weeks later, despite numerous follow-ups and demands for the refund. You can also copy files to an intermediate storage device like a USB flash drive, or external hard drive, then move the device to the other PC and transfer the files to their final destination. To move your subscription to a different backup, choose the option that corresponds to your backup. First, they told me it was bandwidth. The entire reason this business exists is to help people feel safe and secure about their information. Carbonite will scan your external hard drive for files that arent already backed up online and add them to your online backup. His solution? This even becomes a problem with scheduled backups. Well, it happened. What kind of files does Carbonite backup? After you sign into your Carbonite account, click View Backup to access Carbonites Anytime Anywhere Access. Got back on to the Carbonite chat and again described the situation up to that point. This should never happen to anyone. Carbonite never transferred the license (I had $148 left on that subscription). Here are 8 tips for writing great reviews. This was after I transferred my license from another computer to my new laptop. By pressing the E key on the keyboard simultaneously, you can start File Explorer. Select the Start button, then select Control Panel > System and Maintenance > Backup and Restore. What is the main reason for your visit today? After about 20 minutes (as best as I understand it), Chris discovered that my Word Document files had somehow been broken up into two different locations on my computer after the files had been updated by Microsoft.In all my dealings everywhere I have experienced computer problems, your computer technicians are head and shoulders above the rest. I wasn't worried as I had carbonite but when I attempted to recover my documents, the process failed. *****. Step 4: Restore Windows 10 system backup image to the new computer. They interrupt and don't listen. Tip for consumers:I would not recommend Carbonite, So I had Carbonite on my machine last year, and it appeared to work OK, until I realized a couple of weeks ago that it had stopped working. Support is horrible. When you launch the Carbonite application, double-click the Carbonite icon on your desktop or the start menu: Your status page will appear as usual. I used the call back and they called but did not connect so I had to call back and wait. Terrible deceptive service. THEY CAN'T! I can try to change my settings, click save, and it'll revert them right before my eyes. It will literally take a month to restore all my data on one drive at this rate. So, the program can only just about be made to work on this Win10 64-bit, i7-7700K 4.2GHz CPU machine, if one is prepared to put up with the numerous error popups, and ONLY if one of the worst-ever browsers in history is also installed. USELESS Service that creates more problems than it solves. It is hard to tell. If so, I told a technician, they're induclging in a scam and in a follow-up message another technician replied that there was a mistake and told me to find another number. When I called and stayed on the phone for another hour, wasting my precious time, I was told that no matter what the employee (Cameron) said I would not be receiving a refund. None of your data will be backed up. It just doesn't like and IOS operating system. I was their customer for a 5 years and today it finally happened: my hard drive crashed beyond recovery. You can download and reinstall Carbonite Safe on the same computer to update Carbonite to the latest version, fix common issues, and add improvements to the software. Text files. But, I tend to panic when I think my data is NOT being backed up. I told the manager he was happy to listen to the call since they are all recorded. In addition to the peace of mind that knowing for just $70 a year or so, if the worst happens, for whatever reason, Carbonite is there performing my daily back-ups. At the top left, tap Back . The product is intended to be a backup of your computers files, not a place to store them in order to free up disk space.

No problem, re-subscribed, downloaded a fresh version of the program, installed it - and that's when the problems started. I have since decided not to waste my time anymore. Follow these steps to restore to a different computer: Log into your account at https://account.carbonite.com and install Carbonite Safe Server Backup on the target computer (where you wish to restore the backup data). Apologies for the frustration! Tip for consumers:I changed to another sevice and everything is great now. Carbonite Server is regarded as a robust server with a wide range of deployment options and the ability to restore data from the cloud or a local appliance at a moments notice. Garbage user experience. I have not seen anything regarding 30 days it must be in the fine print somewhere. Click Yes to continue with the installation. I am very disappointed and disgusted with Carbonite. Responses for requests for technical support is mostly 'boiler plate' jabber and nothing more. He then went above and beyond to help me delete duplicates and straighten out my filing system. For security reasons my bank rejected the payment of my account this morning.I spoke with my bank and accepted the payment, but it was too late.The Carbonite site doesn't allow me to make another payment with my credit card, and I dont have another credit card. I've gone thru their directions, and it backed up on time in a month. Moving Carbonite subscription to another computer will disable Carbonite on original computer. The file will be restored to its original location after being restored. Try to cancel? Carbonite is a very good cloud backup service that is a good value for users who want a simple way to secure their data without having to invest in advanced features. It took 3 months but I finally resolved the backup problem with one of them. Support team just wanted me to delete the software and reload another copy. You cannot save your files while Carbonite is backing them up--which is continuously. There was no disk space to make a screenshot so I attach photos of the DaisyDisk display, that I took with my phone. Carbonite is available for free download through the following web browser instructions. Reason? Recently my husband purchased a computer that I added onto my Carbonite account and bought 2 years of Carbonite on his laptop. My main reason for being so mad is the refund was offered to me and I was quite happy about it. But if you don't reside in USA, you are out of luck even if you will to pay because they only offer this to customers located in USA. He took the extra time and asked the right questions to help me find these files. The price has also crept up and the feature list continues to move to a higher price tier. Restore a backup made on another computer You can restore files from a backup that was created on another computer running Windows Vista or Windows 7. carbonite do not respond to there chat mailor telephone and so i would like to get ouit of the clutches. Can I copy system image to another drive? We use dedicated people and clever technology to safeguard our platform. (I did keep a close eye on mine in the beginning. 5 Best Places Poster Advertising is Most Effective, 5 tips on how to choose your business payment solution, How to Build a Successful Cybersecurity Company, Few Reasons Why Virtual Data Room is Worth Using. A window will prompt you to transfer your subscription and restore your files. If you are having trouble, keep your web browser open or minimized. However the preliminary time that Benjamin had spent was not in vain as it saved Chris time in getting to the heart of the problem and locating my missing Word Documents (after Chris had the opportunity to review Benjamin's notes of all what he had done).

I learned the hard way that this company gives a false sense of security, and you will eventually suffer a lot if you fully rely on them. Hardest part is figuring out which downloaded software I needed. Carbonite didn't bother to inform me that I didn't have to pay for another computer since I only had 2 on my account, instead they took my money. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Carbonite encrypts files before they leave the computer and uses 128-bit Blowfish encryption to encrypt them again when they arrive at one of our data centers. How do I transfer my pictures to a new computer? They purposely complicate any process to cancel. My apologies for your frustration with the removal of the mobile app. However, I am a neophyte at best when it comes to computer knowledge. Thank you for your feedback! I earned a Bachelor of Science degree in Computer Science and Economics. For Windows 11/10/8 users, you can create a recovery drive with USB and then restore Windows 10/11 system image to new hard drive as well as Windows 8 using it. "This file can't be saved because it's being used by another program" is an error message I get constantly. I still have it and when I needed it to recover what I couldn't from iCloud they had deleted it. How to Restore Windows 10 System Image File to a Different Computer Step 1: Create WinPE bootable disk to USB. In 15 minutes, James not only fixed my Carbonite installation and got the backup going, but reviewed my situation and provided suggestions for all the backup preferences. If I am able to successfully select and save a time, the backups still might not happen. Products used:Carbonite Safe Basic - 3 Years.