or Provide superior IT support with tools built for distance learning environments. Incident IQ integrates with leading SSO providers, allowing easy access to the Incident IQ platform. Design custom forms, digitally distribute and collect documents, and export completed paperwork with Form Designer. We call it Alvaria U. Explore the complete catalog of add-ons for Incident IQ. IAITAM, the world leader in ITAM education, hosts over 2,000 attendees around the world at ACE every year. seller, business leader or virtually. New price:ONLY$1,145! Eliminate drive-by requests and provide K-12 district staff with an easy-to-use portal to submit HR support requests. We hope to see you there. Incident IQ Releases Integration With Identity Automations RapidIdentity SSO Platform, Whats New in Incident IQ: Summer Enhancements Release Timeline, Incident IQ Wins Tech & Learning Best of Show Award, Whats New in Incident IQ: Summer Platform Enhancements, A few words on this weeks tragedy in Uvalde, Texas. Efficiently conduct device audits with intelligent scheduling and straightforward verification tools. Fully-featured API that allows districts to integrate the Incident IQ platform into native systems. Booth #15. Payment integrations securely sync school-related fee data between Incident IQ and third-party payment providers. Our team has developed a curriculum based on the most requested training topics. Corporate Headquarters: Grow. Learn more about Incident IQ with full-length webinars and feature deep-dives. Get your half-price EXPO 2022 Booth, please contact: Kristofer Kayat(727) 726-3592 orkris@edpublications.com Optimize your engagement center with the most powerful, flexible set of solutions available, Every Alvaria product, and any combination thereof, we offer in the cloud, Enterprise grade WEM solution cloud, on-premises or hybrid, Award-winning call center workforce management superior forecasting, scheduling and tracking, Elevate employee engagement with quality management, performance management and game mechanics, Engage and connect agents on-the-go with mobile applications, Intelligent Automation AI to improve productivity, agent engagement, and customer satisfaction, Inbound and Outbound CX - channel choice, compliance tools, automation and insights, Superior contact center voice interaction management, Unified contact channels with modern UI - voice, email, web chat, SMS and social, Automated self-service via modern IVR, digital bots and assistants, Campaign management with rich outbound solutions focused on enhancing CX, Dialing options and controls to drive high-touch service, personalized campaigns and precision-targeted collections, Leverage consumer behavior data, device location and voice biometrics to identify and act on fraud, Optimize your operations with customer and workforce analytics that inform and enlighten, On premises in the cloud or hybrid Alvaria gives you freedom of choice, Deliver superior CX that meets your industrys unique challenges, Rely on the Alvaria team of experts to help you optimize your software investment, Connect with online resources and expert support analysts available to help you resolve your questions and issues, Training services tailored to your needs with online, classroom and computer-based training for your workforce, Our senior leadership team is focused on transforming the customer experience, Alvaria in the news plus relevant industry stories that matter to you, Mark your calendar and join us in person or virtually at events, webinars and tradeshows, An independent group of Alvaria customers with the goal of helping each other, Members play an active role in guiding product development, See the latest data sheets, articles, case studies, white papers, eBooks and more, Hear from our thought leaders, get the latest news and learn more about reshaping CX, Our channel partner program provides increased market share and offers a robust ecosystem of mutual investment and achievement, Mark your calendar and join us in person or virtually at events, webinars and tradeshows. Empower users to submit help requests in seconds. ED Publications 2022 Gentlemens Club EXPOAugust 14-17 in Las Vegas! The show will be held in Las Vegas, NV at The M Resort & Spa on May 17-19, 2022. Discover powerful apps built to address common pain points of support teams. Copyright 2022, Incident IQ, LLC. Devices are associated with user accounts, and detailed histories of every asset are maintained. Integrate help ticketing and asset data for a complete support experience. You can participate in one of four ways: As a certified student, partner Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more. Support Flows provide schools with workflows built around popular learning applications. Suite 320

By integrating district asset management data into Incident IQ, teachers and students can quickly submit data-rich help requests to support staff. Utilities are additions to the Incident IQ platform that provide support teams with even more tools to assist teachers and students. Discover what Incident IQ can do for your district. ACE fulfills the needs of the ITAM professional with educational lectures, workshops, vendor interaction and networking opportunities. Get learning devices in student hands quickly with advanced tools built to handle K-12 deployments. Keep tabs on every device district-wide with an unrivaled level of detail. It's designed for Alvaria product end-users & partners, customer experience executives, call center supervisors, developers, analysts, IT specialists & subject matter experts. Set. Check back often for all the current Alvaria events. Exhibitors who wisht to secure the best possible booth location should contact EDs Kristofer Kay at (727) 726-3592 or email kris@edpublications.com. (Sept 11-15). ACE National620 Herndon ParkwaySuite #120A, Herndon,VA 20170 Phone: (202) 800-9109 Custom issue types, recommended resolution actions, and pre-populated knowledge base solutions work together to provide a complete support experience. Weve reimagined ACE 2022. 750 Glenwood Ave SE The IAITAM Annual Conference and Exhibition (ACE) is the worlds leading IT Asset Management conference. We will be participating in a variety of virtual, hybrid and in-person events relevant to the Customer Experience (CX) and Workforce Engagement Management (WEM) space. Now you can network, learn and get certified. At ACE, C-level executives, IT, Financial, and Legal professionals come together to explore the latest in ITAM and its impact on business operations, compliance, and profitability. E-mail: info@acenational.org. Atlanta, GA 30316. Gain an unmatched level of insight into the performance of hardware and team members. Here youll find apps that bring additional functionality to Incident IQ, and integrations that securely bring district data to Incident IQ. These integrations make it simple to begin a secure remote desktop session in seconds, directly from the relevant help request. Pre-made support flows make ticket creation a snap. Amplify your efforts with dynamic automations that streamline operations. See a breakdown of key metrics and team performance with detailed analytics. SIS integrations provide valuable data throughout the support process. Assign, manage, and get work orders done with powerful tools and automations.

Get out of your inbox, keep everything organized, and automatically assign tasks to the right employee or department. All rights reserved. Annual User Conference,The Venetian Resort, Las Vegas Nevada. Generate data-rich work orders and preventative maintenance projects with easy-to-use, customizable workflows. Product Announcements, Tips and Tricks, Industry Insights and more!Join Accelerate 22, our year-long virtual program with unlimited complimentary access. Go here to download the Exhibitor Kit and latest Floorplan! Transform Agent Engagement with Gamification |, ACE 2022: Alvaria U, Ready. Ready-made workflows and KB solutions provide comprehensive support for learning products. Roster and schedule data is populated into ticket submission workflows, and asset management is enhanced with enriched user information. One-click logins- no extra passwords to remember. Districts can customize their Incident IQ login page, tailoring the look, feel and login options that suit their needs. Improve the performance of your K-12 HR department with relevant data that matters to your team. Caliyah Serket-Smithat(727) 726-3592orcali@edpublications.com. The power of asset & help ticketing capabilities in Incident IQ, right on your mobile device. Discover modern facilities management tools built exclusively for K-12 districts. Remotely manage device inventories with asset management tools built for distance learning. Integrate district data with the Incident IQ Platform for a complete support experience. Assign, work, and manage tickets with powerful workflows and automated actions. Pre-book this six-time promotionalpackage and get your EXPO 2022Tradeshow booth for half-price! Explore the robust features that drive the Incident IQ platform.